Refund & Return Policy
Refund & Return Policy
Last updated: June 2026
At Catch my comet, all sales are final. We do not accept returns or exchanges unless your item was damaged during shipping.
Damaged in Shipping — The Only Exception
We take great care in packaging every order. However, if your item arrives damaged due to shipping, we will make it right.
To be eligible for a refund or replacement due to shipping damage, you must:
- Record an unboxing video — You must film a continuous, unedited video starting from the moment you receive the package, showing the outer packaging and the full unboxing process. This video is mandatory and non-negotiable.
- Submit within 24 hours — Contact us at catchmycomet@gmail.com within 24 hours of delivery with your order number and the unboxing video as proof.
Important Notes
- Claims without an unboxing video will not be accepted under any circumstances
- Damage caused after opening, misuse, or customer handling is not covered
- We reserve the right to assess the video evidence before approving any claim
Approved Claims
If your claim is approved, we will offer a replacement or a full refund to your original payment method within 5-7 business days.
Contact Us
For shipping damage claims, email catchmycomet@gmail.com with your order number and unboxing video.